Privacy Policy

1. Introduction

Welcome to Stayn, operated by Tessafold Technology. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stayn.click or use our mobile application.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

2. Information We Collect

We collect information you voluntarily provide to us when you:

• Register for an account or create a traveller/owner profile
• Make a booking or list a property on our platform
• Contact us through our website contact form or by email
• Subscribe to our newsletter or marketing communications
• Participate in promotions or surveys

This information may include your full name, email address, phone number, physical address, payment details (processed securely via third-party providers), and identity verification documents where required.

We also automatically collect certain technical information, including your IP address, browser type, device information, and pages visited, through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and facilitate bookings
• Process payments and prevent fraudulent transactions
• Communicate with you about your bookings and inquiries
• Send you service-related notifications and updates
• Improve and personalise your experience on our platform
• Comply with legal obligations and resolve disputes
• Send marketing communications (only with your consent)

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Property owners/guests — to facilitate confirmed bookings
• Payment processors — such as Edfapay, ShamCash, and SyriatelCash, to handle transactions securely
• Service providers — trusted partners who assist in operating our platform (hosting, analytics, customer support)
• Legal authorities — when required by law or to protect the rights of Stayn and its users

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience on Stayn. Cookies help us remember your language preference, keep you signed in, and understand how visitors use our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the platform may not function properly without cookies.

We use the following types of cookies:

• Essential cookies — necessary for the platform to function (e.g. session management, language preference)
• Analytics cookies — help us understand visitor behaviour to improve our services
• Marketing cookies — used to deliver relevant advertisements (only where you have consented)

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, secure server infrastructure, and restricted access to personal data by our staff.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Stayn is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to remove such information.

9. International Data Transfers

Stayn operates in Syria, Turkey, Jordan, and Saudi Arabia. Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are carried out in compliance with applicable data protection laws and with appropriate safeguards in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.